Refund policy

Due to the nature of our products (for personal use) we cannot accept returns or refunds unless the issue is due to an error on our part. If you receive the wrong product or have a similar related issue please contact us at fishersoapcompany@gmail.com and we will work with you to resolve the issue. If you are unsure of an item please message me before purchasing and I will answer any questions you may have. The product must be in original packaging and unopened.

I take great pride in my products and will do all I can to ensure they arrive safe and sound to your home.

Each batch is made and cut by hand. Slight variations may occur.

Fisher Soap Company Donation Policy

FSC regularly supports local, regional and national causes. Unfortunately, we have a very limited yearly marketing budget and non-allocated funds tend to be snatched up quickly. You may email your detailed request to us at fishersoapcompany@gmail.com for consideration. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at fishersoapcompany@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at fishersoapcompany@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at fishersoapcompany@gmail.com.